Shipping & Delivery
Thank you for choosing Twill & Weave. We are dedicated to providing you with the best shopping experience possible. Please read our shipping policy carefully to understand how we process and deliver your orders.
Shipping Fee
We offer free shipping within Canada. You can order as many items as you want, and you’ll never pay any shipping fees. We do not offer international shipping.
Delivery Time Calculation
Total delivery time = Processing time + Shipping time
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Processing Time:
- Once payment is successfully completed, the order processing begins immediately.
- Processing typically takes 1 to 2 business days (Monday - Friday).
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Order Cut-off Time:
- 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto).
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Shipping Time:
- Standard Shipping: 7-8 business days (Monday - Friday).
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Estimated Delivery Time:
- Processing Time (1-2 business days) + Standard Shipping Time (7-8 business days).
Address or Product Changes
Any modifications to the shipping address or products within an order may extend the processing time by an additional 1 to 2 business days. We always strive to accommodate customer requests, but adjustments require careful review to ensure accuracy.
Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking number. You can track your order using our Track Order page.
Issues with Tracking Number
Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at info@twillandweave.com for assistance.
Missing Items
If you notice any missing items from your order, please inform our customer service team at info@twillandweave.com within 48 hours of receiving the package.
Include your order number and a description of the missing item for a swift resolution.
Late Deliveries
While we strive for on-time delivery, unforeseen circumstances can sometimes cause delays.
Possible reasons include:
- Incorrect addresses
- Adverse weather conditions
- Carrier-related delays
If your delivery is delayed, please contact us at info@twillandweave.com within 2 business days for assistance. We are committed to resolving any issues promptly.
Questions or Concerns
If you have any questions about our shipping policy or the status of your order, feel free to contact our customer service team.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Boutique Name: Twill & Weave
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands
Email : info@twillandweave.com
Tel : +31620539981
Customer service hours:
Monday–Friday: 9:00 AM - 5:00 PM
(GMT-05:00) Eastern Standard Time (Toronto)
We aim reply to your e-mail within 1 day