Frequently Asked Questions
What payment methods do you accept?
We accept
- American Express
- Maestro
- Mastercard
- PayPal
- Visa
Do you offer free shipping?
Yes, we offer free shipping within the Canada! Orders are shipping in 1 to 2 business days, from Monday to Friday. Shipping takes about 7 to 8 business days, also from Monday to Friday.
What is your return policy?
You can return your unwanted products for 30 days after receiving them. You do however need to pay for the return costs. Unless the item is damaged or you received the wrong items, those we will replace for free.
When will I get paid after returning my product?
Once we receive your returned item, you will get refunded within 14 days.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the Canada for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 30 days.
How can I contact customer support?
You can contact our customer support team by visiting our contact page where you can find a contact form to fill and submit or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Do you have a physical store location that I can visit?
We're an online-only store, which allows us to offer the best prices and selection to our customers.
Can I bulk order for my business or organization?
Yes, you can! Please contact our customer support team for more information on bulk ordering.
What is the process for exchanging a product?
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order. But you do have to pay for the return costs yourself.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card at the same time.